Originally Published 2/12/18.
Bud Clark is a great man and contractor. He has always had a few words to say, very pointed, and sometimes spiked or abrasive, but words I needed to hear. We met at a time in my life where I needed just the right person to slap me around and remind me that I’m not so damn important. Considering the clarity in his messages about my previous and sometimes current bouts of insanity, I don’t think I can be any clearer than he was regarding the questions I posed about service. He did a service for me and my family, I hope he can give a little for you:
1. How important is customer service to your business?
Customer service is essential to success.
2. What percentage of time do you believe is customer service oriented?
Whatever percentage of time that’s needed will be required…100%
3. How do you define service to others?
Time with others…the only thing of real value we have is our time!
4. How do the principles of service to others in business affect your personal life?
Again, it is all about taking the time for others.
5. Do you believe that customer service can be taught?
It can be taught by just observing successful people or organizations.
6. How did your level of customer service affect your business?
I may not be the smartest business operator or be the best financed business, but if I provide great customer service that will overcome any shortcomings the business has. It doesn’t cost a thing!
7. How you measure your level of service to others?
Listening to the concerns of clients previous experiences, not just judging them as complainers (sic).
8. Any tips for those who want to be in a position of service no matter their field?
Look for the opportunities to be of service. Sometimes those opportunities come in many guises, you gotta be open minded. Sometimes the most challenging client is the biggest opportunity to put it into action; that doesn’t mean to coddle them, but to show up and listen to them. Just spend a little time with them when you would rather avoid them.
Looking back over these answers, I know that I can over explain the simple things. I usually recap each item, define words, make a fuss over theories and thought processes, but I think this will stand as it is. I think what I’m trying to say is:
This stuff is simple, I’m complicated.
Wherever you are in life, slow down and remember that not everything has to require a dictionary or a encyclopedic knowledge to understand. Let’s all try to keep it simple for the next 24.